Frequently Asked Question
ORDERS & PAYMENT
Can I modify or cancel my order after it’s placed?
We process orders quickly to ensure timely shipping. You can request a modification or cancellation within 2 hours of purchase. Please contact our support team immediately at minimalaura.store@gmail.com
How can I track my order?
Once your order ships (typically 1-2 business days), you will receive an email confirmation with a tracking number and a direct link to monitor your shipment's journey.
What payment methods do you accept?
We currently offer three payment options:
1-30% advance online payment for order confirmation
2-Full online bank transfer
3-Cash on Delivery (COD)
Choose the method that works best for you at checkout.
SHIPPING & DELIVERY
How long will my Minimal Aura pieces take to arrive?
Orders are typically processed and shipped within 1–2 business days. Standard shipping then takes approximately 5–8 business days for domestic orders.
What if my order arrives damaged?
We take extreme care in packaging. If your item arrives damaged, please send a clear photo of the item and the packaging to minimalaura.store@gmail.com within 48 hours of delivery. We will arrange a free replacement immediately.
Where are my items shipping from
Our pieces are shipped directly from our primary fulfillment center located in Gujranwala.
PRODUCT CARE & QUALITY
How do I care for my Macrame Swing and Wall Art?
Macrame Swing: Spot clean with mild, diluted soap and water only. Metal Wall Art: Dust gently with a dry, soft cloth. Avoid abrasive cleaners on both items to preserve their finish and quality.
How much weight can the Macrame Swing hold?
Our swings are constructed with high-capacity materials and reinforced hardware. When properly mounted into a structural beam, the swing is rated to safely hold up to 250 kg (550 lbs).
How do the Faux Plants maintain their aesthetic?
Our artificial botanicals are selected for their realistic texture and permanent look. They require zero watering and are perfect for low-light or high-humidity spaces, guaranteeing effortless serenity.
RETURNS & EXCHANGES
What is your return policy?
Initiation: To initiate a return, please contact our Support team via email at minimalaura.store@gmail.com within the 7-day window.
Shipping Responsibility: The customer is responsible for arranging and paying the full cost of return shipping back to our studio/warehouse. We highly recommend using a traceable and insured courier service, as we cannot be responsible for items lost or damaged during return transit.
How long does a refund take?
Once your return is received and inspected, we will notify you via email. Refunds are processed to your original payment method within 5-7 business days.
Who covers the cost of return shipping?
The customer is responsible for the cost of return shipping.